Terms and Conditions for Man With A Van Dagenham

These Terms and Conditions set out the basis on which Man With A Van Dagenham provides removal, delivery, transportation, and related van services to customers in the UK. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. If you do not accept any part of them, you should not proceed with a booking. These terms are designed to be clear, fair, and practical for both the customer and the service provider.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Dagenham name. References to “you” or “your” mean the customer, including any person acting on behalf of the customer. The terms apply to every job, whether the service involves moving a single item, transporting household contents, collecting business goods, or carrying out a light removal task.

We reserve the right to update these terms from time to time. Any revised version will apply to future bookings and, where appropriate, to ongoing services where changes are required for legal, operational, or safety reasons. Customers are responsible for reviewing the terms before confirming a booking.

1. Booking Process

All bookings are subject to availability and confirmation by us. A booking may be requested by the customer after receiving a quotation or an estimated price for the work. Any estimate is based on the information provided at the time of enquiry, including the type of items, access conditions, distance, loading and unloading requirements, and any additional labour needed. If the details change, the price may also change.

To secure a booking, we may require the customer to provide accurate information about the job, including collection and delivery addresses, preferred dates and times, the number and size of items, floor levels, parking arrangements, and whether assistance with loading or unloading is needed. The customer must ensure that all information is true, complete, and not misleading. If incorrect information is supplied, we may revise the booking, alter the price, or cancel the service where necessary.

Bookings are only confirmed once we have accepted them, either verbally or in writing, and any required deposit or payment has been received. We may refuse a booking at our discretion, for example where the service cannot be performed safely, lawfully, or within reasonable operational limits. We also reserve the right to request identification or proof of address where appropriate, particularly for high-value items, storage-related work, or waste disposal tasks.

2. Service Conditions

Our team will carry out the agreed work with reasonable care and skill. The exact scope of the service will be as described in the quotation or booking confirmation. Unless specifically agreed, the service does not include dismantling, reassembly, packing, specialist lifting, electrical disconnection, plumbing work, or any task that requires additional tools, qualifications, or permits. If the customer asks for extra work on the day, it may be subject to additional charges and time availability.

Customers must ensure that access is safe and suitable for the service. This includes providing lawful parking space where possible, ensuring that stairways, pathways, and entrances are clear, and warning us of any restrictions, fragile surfaces, or hazards. We may refuse to move items that are unsafe, excessively heavy, contaminated, prohibited, or likely to cause damage to property or risk to persons.

3. Payments

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed, payment is due in full on completion of the service. We may request a deposit in advance to secure a date, especially for longer jobs, weekend bookings, urgent work, or services requiring multiple staff members. Deposits are normally deducted from the final balance where the job proceeds as agreed.

We accept payment methods that are communicated at the time of booking. The customer is responsible for making sure that funds are available and that payment can be completed without delay. If a payment is declined, reversed, disputed, or otherwise not received, we may suspend future services and recover any reasonable costs associated with non-payment.

Any quoted price is based on the agreed scope of work and may be adjusted if the job changes materially. Examples include additional waiting time, extra items, delayed access, additional labour, multiple trips, congestion caused by the customer, or changes in collection and delivery points. Any extra charges will be explained where possible before being applied, although urgent operational circumstances may require immediate action to complete the job safely.

4. Cancellations and Rescheduling

Customers may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the nature of the job, the date reserved, and any costs already incurred by us. Where a booking is cancelled at short notice, a cancellation fee may apply to cover lost time, administrative work, and any resources already allocated to the job.

If a customer cancels after a deposit has been paid, we may retain part or all of that deposit where it reflects genuine losses or reasonable preparation costs. If we must cancel or reschedule due to unforeseen circumstances, such as vehicle failure, severe weather, staff illness, or safety concerns, we will try to offer an alternative date or issue a refund for any unperformed service that has been paid for in advance.

We may also cancel a booking on the day if the customer has failed to provide access, has given false information, has not prepared the items as agreed, or behaves in a way that makes the job unsafe or impractical. In such cases, the customer may still be charged for call-out time, waiting time, or any other costs already incurred.

5. Liability

We will take reasonable care when handling customer property, but our liability is limited to losses caused directly by our negligence or breach of these terms. We are not responsible for pre-existing damage, wear and tear, structural weaknesses, faulty packaging, or damage caused by items being improperly packed, labelled, or secured by the customer. Customers are strongly advised to remove loose parts, secure drawers and doors, and protect fragile items where appropriate.

Unless otherwise agreed in writing, the customer remains responsible for insurance covering goods being moved, particularly for high-value or fragile items. We do not automatically provide comprehensive goods-in-transit insurance for all circumstances, and any optional cover, if available, must be arranged in advance and may be subject to separate conditions. The customer should check whether their own home, contents, or business insurance covers transit risks.

Our total liability for any claim arising out of a booking will, to the fullest extent permitted by law, be limited to the amount paid by the customer for the specific service giving rise to the claim. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such liability cannot legally be excluded.

6. Waste Regulations and Disposal

Where our service includes waste collection, disposal, or removal of unwanted items, the customer must ensure that the waste has been accurately described. We will only transport and dispose of waste in accordance with applicable UK waste regulations. This means that waste must be taken to lawful facilities and handled in a responsible manner. We do not engage in fly-tipping, unlawful dumping, or any other prohibited waste activity.

The customer remains responsible for declaring whether items are general household waste, recyclable materials, bulky waste, electrical items, or materials requiring special treatment. Certain items may be restricted, including hazardous substances, chemicals, asbestos, clinical waste, or other controlled materials. If prohibited waste is presented, we may refuse to collect it, charge additional handling fees, or terminate the job if legal compliance cannot be assured.

For waste removal services, the customer may be required to provide sufficient information to demonstrate lawful ownership or authority to dispose of the items. If waste transfer notes, permits, or other documentation are required, the customer must cooperate with reasonable requests. Any items left with us for disposal are assumed to be intended for lawful processing unless otherwise stated in writing.

7. Customer Responsibilities

The customer must ensure that all items are ready for collection at the agreed time and that they can be moved safely. This includes disconnecting appliances where required by a qualified person, emptying furniture where appropriate, and removing personal belongings from drawers, cabinets, or vehicles unless the job specifically includes packing or preparation. The customer should also secure pets, arrange access, and ensure that children are supervised during the service.

If the customer is not present, a nominated representative must be available with authority to make decisions about the job. Any instructions given by that representative will be treated as instructions from the customer. If the customer or representative is late, unavailable, or unable to provide the agreed access, waiting charges or abortive journey charges may apply.

The customer must also check that the service requested is suitable for the items involved. We do not provide specialist moving services for pianos, safes, antiques, artwork, or other highly specialised objects unless expressly agreed in advance. If such items are included without prior notice, we may refuse to move them or apply revised charges.

8. Delays, Force Majeure, and Unavoidable Events

We will make reasonable efforts to arrive on time and complete the service within the expected period. However, timing is often affected by traffic, weather, access restrictions, road closures, loading difficulties, or previous jobs running longer than expected. Any estimated time is not a guaranteed arrival or completion time unless specifically agreed in writing.

We are not liable for delays or failure to perform where such delay or failure is caused by events outside our reasonable control. These may include severe weather, accidents, industrial action, fuel shortages, road closures, government restrictions, public emergencies, or mechanical breakdown beyond our control. In these situations, we may reschedule the service or, where appropriate, refund any unpaid or unused portion of the service.

Where a delay occurs due to the customer’s actions, such as being unprepared, failing to provide access, or asking for additional work, we may adjust the price or timing accordingly. We will always try to act fairly and keep disruption to a minimum.

9. Complaints and Claims

If the customer believes there has been a problem with the service, they should notify us as soon as reasonably possible. Where damage is alleged, the customer should provide clear details, including the nature of the item, when the damage was noticed, and any evidence that may assist with review. This allows us to investigate promptly and fairly.

We may ask for supporting information before accepting any claim, including photographs, proof of value, and a description of how the damage occurred. The customer must take reasonable steps to reduce any further loss after an incident. We will not consider claims submitted after an unreasonable delay where that delay makes proper investigation difficult.

Nothing in these terms affects your statutory rights under UK law. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. By using our services, you agree that the courts of England and Wales will have jurisdiction over any dispute that cannot be resolved amicably.

This legal page is intended to provide a clear and balanced framework for the services offered under the Man With A Van Dagenham name. It is designed to support transparent trading, protect both parties, and ensure that services are delivered in a lawful and professional manner.

Acceptance of these terms is confirmed when a booking is placed, a quotation is accepted, or the service begins. Customers should read these terms carefully before proceeding, as they form the contractual basis for all work carried out.