Privacy Policy

Man With a Van Dagenham Privacy Policy

This Privacy Policy explains how Man With a Van Dagenham collects, uses, stores, and protects personal data relating to customers and prospective customers. It applies to all Man With a Van Dagenham customers and service users in our operating area, including individuals and businesses who contact us, request a quotation, or use our services.

Man With a Van Dagenham is committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act, and to being transparent about how and why we process your information.

Data controller

For the purposes of data protection law, Man With a Van Dagenham is the data controller in respect of the personal data we collect and process about you. This means we decide how and why your personal data is used and are responsible for ensuring it is handled lawfully.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details: name, address, pick-up and delivery addresses, email address, and any other contact details you provide to us when making an enquiry or booking a service.

Service and booking information: details of your move or delivery, property access details, dates and times, inventory of items to be moved, service preferences, and any instructions you provide to us.

Communication data: records of communications with you, including enquiries, quotes, confirmations, and any complaints or feedback provided by phone, online forms, or written correspondence.

Payment and transaction data: information relating to payments for services, such as the amount, date, time, and method of payment. We do not store full payment card details; where card payments are taken, these are processed by secure third-party payment processors.

Technical and usage data: when you visit our website, we may collect technical data such as your IP address, browser type, and information about how you use the site. This is generally collected via cookies or similar technologies and is used to improve our website and services.

Any additional information you choose to provide: this may include special requirements relating to your booking or any other information you choose to provide that is relevant to the service.

Lawful basis for processing

We only process your personal data where we have a lawful basis to do so. Depending on the context, this will be one or more of the following:

Performance of a contract: we process your data to provide our services to you, including responding to enquiries, providing quotations, booking and completing moves, and handling payments.

Compliance with legal obligations: we may process and retain certain information to meet legal and regulatory requirements, such as accounting, tax obligations, and responding to lawful requests from authorities.

Legitimate interests: we may process your data for our legitimate business interests, such as improving our services, managing our relationship with you, keeping appropriate records, preventing fraud, and ensuring the security of our operations. We only rely on this basis where our interests are not overridden by your rights and freedoms.

Consent: where required by law, for example for certain types of marketing, we will rely on your consent. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotations for our services.

To set up, manage, and carry out bookings, including contacting you about arrangements, access, and timing.

To process payments and maintain accurate accounting records.

To manage our relationship with you, including handling feedback, queries, and complaints.

To improve and develop our services, operations, and website.

To keep records of past jobs for reference, dispute handling, and business analysis.

To comply with legal, regulatory, and reporting obligations.

Where permitted, to send you service-related information or updates that may be relevant to you.

Sharing personal data and use of processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the operation of our business and the provision of our services. These may include:

Service partners and subcontractors who assist with transportation or specialist services, where needed to complete your booking.

Payment service providers who process card or electronic payments securely on our behalf.

IT and system support providers who help us operate our website, booking systems, and communications tools.

Professional advisers such as accountants or legal advisers, where necessary for business administration and compliance.

Regulatory bodies, law enforcement agencies, or other authorities where required by law or to protect our rights or the rights of others.

Where we use third parties to process personal data on our behalf, they act as data processors. We ensure they are bound by appropriate contractual obligations to safeguard your data, use it only on our instructions, and comply with relevant data protection legislation.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, we keep records relating to bookings, invoicing, and communications for a period that allows us to handle any queries, complaints, or legal issues that might arise following completion of the service. After this period, data is securely deleted or anonymised.

Specific retention periods may vary depending on the type of data and the legal obligations that apply. We review our retention practices regularly to ensure they remain appropriate and proportionate.

International transfers

Our services are primarily provided within our local operating area, and we aim to store personal data within the United Kingdom or the European Economic Area. If it becomes necessary to transfer data internationally, we will ensure that appropriate safeguards are in place to protect your information in accordance with data protection law.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. These measures include access controls, secure storage, and appropriate data handling procedures.

While we take reasonable steps to secure your data, no method of transmission or storage can be guaranteed as completely secure. You are also responsible for keeping any information you share with us accurate and up to date.

Your data protection rights

You have a number of rights under data protection law in relation to the personal data we hold about you. These rights include:

Right of access: you can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we review a concern you have raised about accuracy or use.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including profiling, and we will consider your objection and stop processing unless we have compelling legitimate grounds to continue.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format so that you can reuse it or transfer it to another organisation.

Where we rely on your consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before it was withdrawn.

Exercising your rights

If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or other official communications. We may need to verify your identity before responding to a request, and we will respond within the timeframes set out in data protection law.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. However, we encourage you to contact us first so that we can try to resolve your concerns directly.

Children's data

Our services are not targeted at children, and we do not knowingly collect personal data from individuals under the age of 18, except where necessary in relation to a household booking made by an adult. If you believe that we have collected personal data about a child without proper authorisation, please contact us so that we can address the issue.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be published in the latest version of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

This Privacy Policy applies to all Man With a Van Dagenham customers and service users within our operating area and is intended to provide clear information about our data protection practices and your rights.