Terms and Conditions

Man With a Van Dagenham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Dagenham provides removal and transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, firm, company, or organisation who requests or purchases the services.

We, Us, Our means Man With a Van Dagenham, the provider of removal and related services.

Services means any transport, removal, loading, unloading, packing, or related services provided by us.

Goods means any items, belongings, furniture, equipment, or other property handled, transported, or stored by us on behalf of the Client.

Booking means a confirmed reservation for our services, whether made by telephone, online, or in writing.

Scope of Services

We provide man and van removal and transport services, including but not limited to household moves, small office moves, furniture transport, local deliveries, and related loading and unloading activities within our service area and beyond, as agreed at the time of booking.

The precise scope of the services, including addresses, dates, times, size of vehicle, number of operatives, and any additional services, will be confirmed with the Client prior to the commencement of the work.

Booking Process

All services must be booked in advance. Bookings can be made by the Client via our accepted channels of communication. A booking is not confirmed until we have accepted it and provided confirmation.

When making a booking, the Client must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses, including details of access restrictions.

The nature and approximate quantity or volume of Goods to be transported.

Any special requirements, such as dismantling or reassembly, handling of fragile items, or time restrictions.

Information about parking arrangements, lift access, floor levels, and any potential obstacles, such as narrow stairways or restricted doorways.

We reserve the right to decline or amend a booking where the information provided is incomplete, inaccurate, or materially changes prior to the service date.

Any quotation provided is based on the information supplied by the Client at the time of enquiry. If it becomes apparent that the work is materially more extensive than described, we may adjust the price accordingly or, in extreme circumstances, refuse to carry out the service.

Quotations and Pricing

Prices are usually quoted based on an hourly rate, a fixed price for a defined job, or a combination of both. Quotations are given in good faith based on the information provided by the Client and are subject to change if that information proves to be inaccurate or if the scope of work changes.

Unless expressly stated otherwise, quotations do not include:

Insurance for high-value or delicate items beyond our standard liability.

Parking fees, congestion charges, tolls, ferry charges, or other third-party fees.

Disassembly or reassembly of furniture or appliances, unless specifically agreed.

The removal or disposal of waste or unwanted items, except where quoted as an additional waste removal service.

Any additional time incurred due to delays caused by the Client, third parties, or circumstances outside our reasonable control may be charged at the applicable hourly rate.

Payments and Charges

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on or before completion of the service.

We accept various forms of payment as advised to the Client at the time of booking. All payments must be made in full without set-off or deduction.

Where payment is due on completion of the work, it must be made immediately once the agreed service has been carried out, and before our team leaves the delivery address, unless alternative arrangements have been agreed in advance.

If a Client fails to make payment when due, we reserve the right to:

Charge reasonable interest on overdue amounts.

Withhold delivery of Goods until payment is received in full.

Recover from the Client any costs incurred in pursuing overdue payments, including reasonable legal and collection fees.

Cancellations and Amendments

The Client may cancel or amend a booking, subject to the following terms:

If the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.

If the Client cancels within 48 hours of the scheduled start time, we reserve the right to retain some or all of the deposit and to charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs and loss of business.

Same-day cancellations or failure to be present at the agreed time and location may be treated as a completed booking and charged at up to 100 percent of the agreed price.

Requests to amend the date, time, or scope of work will be accommodated where possible but are subject to availability and may result in a revised quotation or additional charges.

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will endeavour to inform the Client as soon as possible and offer an alternative date or a refund of any deposit paid, but we shall not be liable for any indirect loss or consequential costs.

Client Responsibilities

The Client is responsible for:

Ensuring that sufficient access is available at collection and delivery addresses, including suitable parking arrangements for our vehicle.

Obtaining any necessary permits, permissions, or authorisations for parking or access, unless otherwise agreed with us in writing.

Properly securing, packing, and labelling Goods where the Client has chosen to carry out their own packing.

Advising us in advance of any fragile, high-value, or unusual items that require special handling.

Being present or arranging for an authorised representative to be present at collection and delivery addresses to oversee the move, provide instructions, and sign any required documentation.

The Client must not ask our staff to undertake any unsafe practices, including lifting items that are excessively heavy or dangerous, or moving items through spaces where there is a clear risk of damage or injury.

Exclusions and Prohibited Items

Unless otherwise agreed in writing, we do not transport:

Illegal items or substances, including any items whose possession or transport is prohibited by law.

Explosives, flammable materials, or hazardous substances.

Cash, jewellery, precious metals, securities, or other high-value items that are easily portable.

Perishable goods requiring temperature-controlled conditions.

Animals, plants that are particularly delicate, or any live or living items.

If any such items are included without our knowledge, we shall have no liability for any loss, damage, or delay relating to them and may remove or dispose of them at the Client’s expense.

Liability and Limitations

We will exercise reasonable care and skill in the performance of our services. However, our liability is subject to the following limitations:

We shall not be liable for loss or damage to Goods where such loss or damage arises as a result of:

Insufficient or improper packing by the Client.

Normal wear and tear, or deterioration of items due to age or inherent defect.

Weather conditions or atmospheric changes, including damp, mould, or rust.

Handling of items that are inherently fragile or in poor condition, where the risk has been explained to and accepted by the Client.

Acts or omissions of the Client or any third party.

Our total liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount, taking into account the value of the affected items and the service fee paid. If the Client requires additional protection or cover for high-value items, this must be discussed in advance so that suitable arrangements can be considered.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of use, or loss of opportunity, arising out of or in connection with our services.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability which cannot lawfully be excluded or limited under applicable law.

Delays and Access Issues

We will use reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates only and are not guaranteed. We shall not be liable for delays caused by factors outside our reasonable control, including traffic, road closures, adverse weather, or delays caused by the Client or third parties.

If access at the collection or delivery address is restricted, unsafe, or significantly different from that described at the time of booking, we may:

Charge additional fees for the extra time and effort required.

Refuse to move particular items where there is a risk of damage or injury.

In extreme cases, terminate the service, in which event the Client may still be liable for part or all of the agreed charge.

Waste Removal and Environmental Regulations

Where we offer waste removal or clearance services, all such activities are carried out in accordance with applicable UK waste and environmental regulations.

The Client must accurately describe the nature of waste to be removed. We will not accept hazardous or prohibited waste, including but not limited to asbestos, chemicals, medical waste, or any items that require specialised treatment or licensing.

All waste collected will be disposed of at authorised facilities or transferred in accordance with legal requirements. We may refuse to collect waste that is not as described or that breaches legal or safety standards.

The Client remains responsible for any penalties, fines, or liabilities arising from the inclusion of illegal or hazardous items in waste presented for collection, where the Client has failed to notify us of their nature.

Insurance

We maintain appropriate cover for our operations in line with industry practice. However, our insurance may not cover all types of Goods or all values.

The Client is strongly advised to maintain their own insurance cover for Goods during removal and transport, particularly for high-value items or collections. We shall not be responsible for any shortfall where the value of Goods exceeds our standard liability limits, unless otherwise agreed in writing before the service.

Complaints and Claims

If the Client wishes to make a complaint or claim for loss or damage, they must notify us as soon as reasonably practicable, providing full details of the incident and the items affected.

We may request evidence of damage, such as photographs, receipts, or other documentation. The Client must provide reasonable assistance to enable us to investigate the matter.

Any claim must be made within a reasonable time after the completion of the service. Delay in reporting a problem may affect our ability to investigate and may prejudice the Client’s claim.

Data Protection and Privacy

We will collect and process personal information about the Client only as necessary to arrange and perform the services, handle payments, and administer our business.

We will take reasonable steps to keep personal data secure and will not share it with third parties except where required for the performance of the contract, for legal or regulatory purposes, or with the Client’s consent.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter.

Amendments to Terms and Conditions

We reserve the right to amend or update these Terms and Conditions from time to time. Any changes will take effect when published or otherwise notified to the Client and will apply to bookings made after that date. It is the Client’s responsibility to review the current Terms and Conditions prior to making a booking.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Client and Man With a Van Dagenham in relation to the provision of services. No other terms, whether oral or written, shall form part of this agreement unless expressly agreed in writing by us.